Privacy Policy

At MobiPlex, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website or engage with our services.
By accessing or using the MobiPlex website (referred to as “we,” “us,” or “the Site”), you acknowledge and consent to the practices described in this policy.
Last Updated: 25-11-2024

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

1.1 Personal Information : Collected when you create an account, make a purchase, sell a device, or contact us:
1.1.1 : Full name
1.1.2 : Email address
1.1.3 : Phone number
1.1.4 : Billing and shipping addresses
1.1.5 : Payment information (e.g., credit/debit card details)
1.1.6 : Device information (for trade-ins or selling phones)

1.2 Non-Personal Information : Automatically collected when you use our website:
1.2.1 : Browser type and version
1.2.2 : IP address
1.2.3 : Device details (e.g., model, OS)
1.2.4 : Referral sources (e.g., search engines, external websites)
1.2.5 : Browsing behavior (pages viewed, time spent)

1.3 Cookies : We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, analyze site traffic, and offer tailored services. You can manage cookie preferences via your browser settings.

2. How We Use Your Information

Your information may be used for the following purposes:

2.1 To process and fulfill your orders

2.2 To provide customer service and technical support

2.3 To improve website functionality and user experience

2.4 To send marketing communications (with your consent)

2.5 To process payments and prevent fraudulent activity

2.6 To comply with legal obligations

2.7 To analyze website usage and trends for performance improvements

3. Sharing and Disclosure of Data

We do not sell or rent your personal data. However, information may be shared under the following circumstances:

3.1 Service Providers : We may share data with trusted third-party vendors (e.g., payment processors, logistics partners, marketing services) solely for the purpose of operating our business.

3.2 Legal Requirements : We may disclose information if required to do so by law, regulation, legal process, or governmental request.

3.3 Business Transfers : In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity.

4. Data Security

We employ industry-standard security measures to safeguard your personal data, including encryption protocols and secure servers. Despite our efforts, no method of data transmission over the Internet is 100% secure. We encourage you to take appropriate measures to protect your own information.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. When data is no longer required, we securely delete or anonymize it.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

6.1 Access : Request a copy of your personal data.

6.2 Correction : Update or correct inaccurate information.

6.3 Deletion : Request the deletion of your personal data (subject to legal exceptions).

6.3 Marketing Preferences : Opt out of marketing communications via unsubscribe links or by contacting us.

6.3 Data Portability : Request a portable copy of your personal information.

To exercise these rights, please contact us using the information in section 9.

7. Children's Privacy

MobiPlex does not knowingly collect personal data from children under the age of 16. If we become aware that we have inadvertently collected such information, we will promptly delete it from our systems.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We recommend reviewing this policy regularly to stay informed on how your data is handled.

9. Contact Information

For Privacy Policy inquiries, please contact us at:

Email: service@mobiplex.in
Phone: +91 8697611611
Registered Address : 175/A Old Culcutta Road, Anandapuri Barrackpore, Post Nonachandanpukur, P.S. Titagarh, Kolkata – 700123, Near HDFC Bank ATM & AXIS Bank ATM, West Bengal, India.

If you have any questions or concerns regarding these Privacy Policy, please contact us at service@mobiplex.in.

We value your trust and are here to assist you throughout your experience with MobiPlex.