Return & Refund Policy

Welcome to MobiPlex. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. We recommend that you read them carefully before proceeding.
Last Updated: 23-12-2024

1. General Information

1.1 Company Overview : MobiPlex is a digital platform specializing in the sale and purchase of pre-owned and refurbished smartphones. We are committed to providing high-quality, fully inspected devices while prioritizing customer satisfaction. By using our platform, you affirm that you are legally competent to enter into this agreement.

1.2 Contact Information :
Email: service@mobiplex.in
Phone: +91 8697611611
Registered Address:
175/A Old Culcutta Road, Anandapuri Barrackpore, Post Nonachandanpukur, P.S. Titagarh, Kolkata – 700123, Near HDFC Bank ATM & AXIS Bank ATM, West Bengal, India.

2. Products and Services

2.1 Product Descriptions : MobiPlex offers pre-owned and refurbished smartphones that undergo thorough functional and quality inspections. While we strive for accuracy in product descriptions and condition grading, we do not warrant that product details are completely error-free.

2.2 Pricing and Availability : All products are subject to availability. Prices are dynamic and may change without prior notice. MobiPlex reserves the right to discontinue, update, or modify products at any time.

2.3 Product Condition Standards : Each product is clearly labeled with its respective condition (e.g., “Open Box,” “Super Mint,” “Mint,” “Good,” etc.). All devices are tested for functionality; however, some may exhibit minor cosmetic wear.

3. User Accounts

3.1 Account Registration : To purchase or sell a device on MobiPlex, users are required to create an account. You agree to provide accurate, current, and complete information and to keep it up to date.

3.2 Account Responsibility : You are solely responsible for safeguarding your account credentials. Any activity conducted under your account will be considered authorized unless reported otherwise. Notify us immediately in case of unauthorized access.

4. Orders and Payments

4.1 Order Placement : Placing an order constitutes an offer to purchase a product. MobiPlex reserves the right to accept or reject any order at its sole discretion.

4.2 Payment Methods : We accept multiple payment options including credit/debit cards, UPI, and digital wallets. All payments are processed through secure and encrypted gateways.

4.3 Order Confirmation : Upon successful payment, an order confirmation email will be sent containing purchase details. Orders will be processed and shipped only after confirmation is issued.

5. Shipping and Delivery

5.1 Delivery Coverage : MobiPlex ships across India and offers select international delivery. Orders are typically delivered within 5 to 10 business days. Applicable shipping charges will be displayed at checkout.

5.2 Risk and Title Transfer : All products are shipped under standard shipping terms. Ownership and risk transfer to the customer upon dispatch to the carrier.

6. Intellectual Property

6.1 Content Ownership : All website content—including text, images, logos, and product data—is the intellectual property of MobiPlex and protected under applicable copyright and trademark laws. Unauthorized reproduction or use is strictly prohibited.

5.2 Risk and Title Transfer : All products are shipped under standard shipping terms. Ownership and risk transfer to the customer upon dispatch to the carrier.

7. User Conduct

7.1 Acceptable Use Policy : Users agree not to misuse the platform for unlawful activities, including but not limited to fraud, spam, or the distribution of malicious content.

7.2 User Submissions : By submitting any content (reviews, comments, etc.) to MobiPlex, you grant us a non-exclusive, royalty-free license to use, modify, and display such content across our platforms.

8. Disclaimers and Limitation of Liability

8.1 Disclaimer of Warranties : All products are sold “as is,” unless explicitly stated otherwise. MobiPlex does not guarantee uninterrupted access to its services or the accuracy of website content.

8.2 Limitation of Liability : MobiPlex shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or business, arising from your use of the website or any products purchased.

9. Privacy Policy

9.1 Privacy Policy : Please refer to our Privacy Policy for details on how we collect, store, and use your personal information in compliance with applicable data protection laws.

10. Amendments

10.1 Amendments : MobiPlex reserves the right to revise these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated terms.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at service@mobiplex.in.